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Frequently
Asked Questions

Frequently
Asked Questions

Frequently
Asked Questions

Frequently asked questions

What is LuxeWood and what is it used for?

LuxeWood is our premium lumber brand used by our Original Equipment Manufacturing (OEM) customers to design and fabricate high-end, high-performance products—primarily outdoor furniture. Your specific needs will inform which Tangent Technologies product is right for you, and we will support you throughout the design process.

What markets do fabricated products serve?

Fabricated products made with recycled plastic lumber can be used for a wide variety of outdoor living applications—both for residential and commercial. From outdoor furniture and golf course accessories, to public parks and playground systems, to transportation and industrial settings. The possibilities are endless.

I want to buy an Adirondack chair. Can I buy it directly from you?

Unfortunately, no. We supply our OEMs with the materials to build and sell these types of outdoor products. To find retailers where those end products are sold, contact our customer service team.

What are the available sizes, colors and lengths on hand to supply customers?

There are over 170 different sizes of LuxeWood. Visit the LuxeWood Customization page for more information. If you don’t see what you need, we’ll make it for you. Our on-site tool creation can quickly meet your needs. We can also match and offer any color necessary.

What if I have an idea for a small project or new product application and only need a few pieces? Do you have a minimum order requirement? 

We welcome new product ideas and opportunities for our plastic lumber products, regardless of whether we have the tool or color on-site. We’ll collaborate with you to determine the suitability of using our products in your application and do whatever it takes to deliver product for experimentation—regardless of quantity. If you are looking for a very small quantity for a one-time project around the house, we are not the best fit. But we would be happy to direct you to distributors and resellers that would be.

Will the color of your product fade or change once installed?

No. All of our plastic lumber products have built-in UV stabilizers to help protect the color and integrity of the base resin for decades. Because Tangent Technologies products are wood-free and contain no organic fibers, you will not observe a rapid color shift or fade to grey (as is commonly experienced with some wood composite decking and other shapes). Persistent and aggressive UV exposure to sun and heat cycles does affect polymer-based product’s surface finish and color stability in the long term as is true with most materials.

How does the cost compare to wood and other alternative wood composite products?

Tangent recycled plastic lumber products will have a higher initial cost than lower grades of standard and treated wood products. But thanks to our long-lasting, stable appearance and higher performance, a side-by-side ROI comparison will favor our product line when you factor in the recurring maintenance costs of wood-based products. If you’re considering premium & tropical hardwoods, we will be less costly on initial costs and there is no need to reapply oil each year to maintain a rich, consistent appearance.

Do I need special tools to work with Tangent Products?

No. Standard woodworking tools are fine. Our products can be cut, drilled and milled in the same manner as wood. As always, use tools according to their manufacturer’s instructions: wear protective clothing, including safety glasses, and follow all shop safety guidelines. Refer to our install guidelines for more detail regarding handling and safety.

Can your products be stained or painted?

No. Stain and paint will not adhere well to our products. The stability of the color and finish on the surface and in our core reduce the need for maintenance typically needed for wood and wood-based composite products.

What type of fasteners are recommended when working with your products?

We highly recommend stainless steel screws and fasteners. Avoid any metal fasteners susceptible to corrosion or oxidation that won’t last as long as our product. Pre-drilling is typically not required, but it might be advisable when “fit & finish” is highly desirable. We suggest you review all viewable documents associated with Tangent Technologies plastic lumber brands before designing and working with our products.

Will the color and finish of each piece of plastic lumber be exactly the same?

We are the best in our industry at controlling lot-to-lot color within our process. However, we do utilize 100% HDPE post-consumer recycled milk bottles and a variety of pre-consumer recycled plastic resins in all our product lines. As a result, we manufacture to a standard allowable variance acceptable to our customers which may result in very slight differences. No one else in the industry internally controls their recycling process and bulk blend feedstocks in the quantity that we do.

Is the product slippery when wet?

Our plastic lumber products are not any more slippery than painted or sealed wood. For high traffic applications, we do have a wood grain or knurled embossed finish that will improve the coefficient of friction (COF) and assist in meeting the appropriate standards.

Will your materials expand and contract with temperature changes?

Yes. Thermal expansion and contraction are naturally occurring phenomena. Resin-based products such as our recycled plastic lumber products will exhibit predictable thermal expansion and contraction. The key is to quantify and understand it to accommodate in the design and implementation of your end use. Our Technical Data sheets are available for each product, documenting the amount of thermal expansion and contraction to expect according to ASTM standard test methods. We will be happy to discuss options and the best custom grade for your needs.

Can all your plastic lumber products be used for structural applications?

No. LuxeWood is a nonstructural plastic lumber product and should never be considered for structural end uses. Our PolyForce line is designed for specifications needing structural properties. We would never recommend using any of our products for structural applications without first reviewing our technical data sheets and consulting with a certified engineer to determine the material’s suitability for your application.

Can I notch Tangent’s plastic lumber like wood?

Yes, in most cases. We do not recommend you saw cut inward to notch at a sharp 90-degree angle with overlapping cross cuts. This method produces a sharp concentrated stress point and over time will propagate a stress crack, regardless of whether the material is wood or polymer-based. You should always plan your notch by drilling a hole and saw cutting from each side towards the drilled hole to allow the radius at the intersection to be your notched corner. This technique should leave space for any expected thermal expansion and contraction, particularly if you are notching to go around a stationary post or other immovable obstacle. Keep in mind when you drill holes and notch out cross sections that you will affect the overall physical properties of the product.

What is the real difference between your plastic lumber products and wood composite decking or other alternative composite products?

Wood composite products that are offered in the marketplace (i.e. Trex™) are made from high percentages of roughly waste wood fiber and a balance of a polyethylene plastic resin like recycled grocery bags (used primarily as a binder to hold the wood particles together). This highly filled percentage of wood fiber makes it a challenge to completely encapsulate the wood with plastic and prevent it from coming in contact with normal UV exposure, moisture, mold and all the things nature throws at outdoor products. Wood composite products have gotten much better over the years. The higher priced products today are co-extruding solid layers of plastic around the surface to be more color stable and durable. However, if the surface is nicked or gouged, then the barrier breaks and the original problems can resurface. LuxeWood, on the other hand, is completely free of any wood and alternative organic fillers.

Do Tangent Products have warranties?

Absolutely! All of our plastic lumber products have established warranties. Please refer to our Products brand page to reference our array of documents supporting each brand.

How do you obtain the PCR plastic resin for your recycled plastic lumber brands?

At Tangent Technologies, we take control over the quality of our feedstock. Buying PCR plastic resin on the open market leads to inconsistent quality and availability. So, in 2010, we invested in a multimillion-dollar expansion to build our own internal plastic recycling operation and remove these uncertainties for us and our customers.

What is Green Circle Certified and what is the relationship with Tangent?

We always keep our environmental marketing claims honest and transparent. Our customers in turn build their environmental marketing claims based upon what we represent. The Federal Trade Commission (FTC) updated their “Green Guides” in 2012 to set rules for the industry to follow, targeting companies who make invalid claims (greenwashing). So, we became leaders in the recycled plastic lumber industry by engaging an independent third-party firm to certify our recycled content claims and validate our compliance with the existing FTC published guidelines.

How do you clean and maintain LuxeWood?

All you need is a little soap and water. Create a lather using a clean cloth, wipe any dirt or dust from your LuxeWood, then rinse it away. Power washing is also an option, as long as the nozzle is held back a minimum of 12 inches away from the product.

Is the color maintained through the core of the lumber?

Yes. Using proprietary internal technology, we’re able to give LuxeWood the same appearance inside and outside. No other HDPE lumber on the market can maintain color and finish through the core like we can.

How can scratching be removed?

Scratches are difficult to remove. But LuxeWood is also very difficult to scratch in the first place, so this should be a very rare issue. We have also developed a “distressed” finish that maintains its beauty even after any scratching occurs.

Can the lumber be glued?

In general, no. The fact that HDPE lumber will not absorb any outside elements is one if it’s biggest strengths. Glue would be one such element, and generally does not perform well over time when applied to our product.

Can Tangent lumber be sanded or refinished?

No. Again, the superior durability of LuxeWood enables it to stand up against anything. Including any attempt at altering its surface. We do not recommend sanding or refinishing, and we can achieve whatever appearance you desire with our own custom textures and finishes.